Volume 19, Issue 2/3

Editorial 19/2-3
Hubert Österle and Karen Heyden

Preface to the focus theme on eCRM
Nicholas C. Romano and Jerry L. Fjermestad

Collaborative e-product development and product innovation in a demand-driven network: the moderating role of eCRM
Pierre Hadaya and Luc Cassivi

The impact of uncertainty avoidance, social norms and innovativeness on trust and ease of use in electronic customer relationship management
Yujong Hwang

Preface to the focus theme section: ‘Internet of things’
Elgar Fleisch, Sanjay Sarma and Frédéric Thiesse

Benchmarking RFID profitability in complex retail distribution systems
Christoph Goebel and Oliver Günther

The impact of RFID on management of returnable containers
Lars Thoroe, Adam Melski and Matthias Schumann

The value of RFID for RTI management
Alexander Ilic, Jason W. P. Ng, Paul Bowman and Thorsten Staake

The effects of privacy concerns and personal innovativeness on potential and experienced customers’ adoption of location-based services
Heng Xu and Sumeet Gupta

Who wins when price information is more ubiquitous? An experiment to assess how infomediaries influence price
Michael F. Gorman, Wm. David Salisbury and Ike Brannon

Information search and paid results — proposition and test of a hierarchy-of-effect model
Claire Gauzente